Your Privacy

hibajje Privacy Policy

We take your privacy seriously. Here is exactly what data hibajje collects, why we collect it, and how we keep it safe.

Last updated: 1 January 2025

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Privacy at a Glance

How hibajje Protects Your Data

A quick overview of the key privacy commitments hibajje makes to every player. The full policy details follow below.

End-to-End Encryption

Every piece of data you send to hibajje — from your registration details to your payment information — is protected with 256-bit SSL encryption. Your data is never transmitted in plain text, and our servers are secured against unauthorised access around the clock.

No Data Selling — Ever

hibajje does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. The data you share with hibajje stays with hibajje. We only share information with trusted service providers who help us operate the platform, and only under strict data processing agreements.

Secure Payment Data

hibajje does not store your full bKash, Nagad, or Rocket account credentials on our servers. Payment transactions are processed through encrypted channels directly with your mobile banking provider. hibajje only retains the minimum transaction reference data required for account management and dispute resolution.

You Control Your Data

hibajje gives you real control over your personal data. You can request access to the data we hold about you, ask us to correct inaccurate information, or request deletion of your account data at any time. Just contact our support team and we will handle your request promptly.

Transparent Cookie Use

hibajje uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use cookies to track you across other websites. You can manage your cookie preferences at any time through your browser settings.

Privacy Update Notifications

Whenever hibajje makes significant changes to this Privacy Policy, we will notify registered players via email or an in-platform notification before the changes take effect. We believe you should always know how your data is being handled, without having to check back manually.

Summary: hibajje collects only the data needed to run your account and keep the platform safe. We never sell your data. You can request access, correction, or deletion of your data at any time by contacting our support team.

01 Introduction

hibajje ("hibajje", "we", "us", "our") operates the online gaming platform at hibajje.io and the hibajje mobile application. This Privacy Policy explains how hibajje collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who use our platform.

We understand that privacy matters deeply to our players in Bangladesh. When you trust hibajje with your personal information, we take that responsibility seriously. This policy is written in plain language so you can clearly understand what data we hold and why — no confusing legal jargon where we can avoid it.

By registering an account on hibajje, using the hibajje app, or browsing hibajje.io, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming policy.

Scope: This Privacy Policy applies to all personal data collected through hibajje.io, the hibajje mobile app, customer support interactions, and any other hibajje service. It does not apply to third-party websites or services that may be linked from our platform.

02 Data We Collect

hibajje collects personal data in two ways: information you provide directly to us, and information collected automatically when you use the platform. We only collect data that is necessary for the purposes described in this policy.

Information You Provide

  • Full legal name and date of birth (required for account registration and age verification)
  • Mobile phone number and email address (used for account access and communications)
  • Mobile banking account details (bKash, Nagad, or Rocket number — used for payment processing only)
  • Government-issued ID documents submitted during KYC verification (national ID, passport)
  • Proof of address documents where required for verification
  • Communications you send to hibajje support, including live chat transcripts and emails
  • Responsible gaming preferences and self-exclusion requests

Information Collected Automatically

  • IP address and approximate geographic location
  • Device type, operating system, and browser information
  • Pages visited on hibajje.io and features used within the app
  • Session duration and login timestamps
  • Game activity, betting history, and transaction records
  • Cookie and tracking data (see Section 6 for full details)
Data Category Examples Purpose
Identity Data Name, date of birth, ID documents Account verification, KYC compliance
Contact Data Phone number, email address Account access, support, notifications
Financial Data Mobile banking number, transaction history Payment processing, fraud prevention
Technical Data IP address, device info, browser type Security, platform optimisation
Usage Data Game history, session logs, bet records Account management, responsible gaming

03 How We Use Your Data

hibajje uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond those listed below without first obtaining your consent.

Account Management

Your identity and contact data are used to create and manage your hibajje account, verify your identity, process your deposits and withdrawals, and communicate with you about your account activity. This is the core purpose for which most of your data is collected.

Security and Fraud Prevention

hibajje uses technical data, transaction records, and usage patterns to detect and prevent fraud, money laundering, bonus abuse, and other prohibited activities. This protects both hibajje and honest players on the platform. Suspicious activity may be flagged for manual review by our security team.

Responsible Gaming

hibajje uses your gaming activity data to monitor for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion. This is a core part of our commitment to player welfare.

Platform Improvement

Aggregated and anonymised usage data helps hibajje understand how players use the platform, which games are most popular, and where the user experience can be improved. This data cannot be used to identify individual players.

Marketing Communications

With your consent, hibajje may send you promotional emails or in-app notifications about new games, bonuses, and special offers. You can opt out of marketing communications at any time by contacting support or using the unsubscribe link in any marketing email.

No Profiling for Third Parties: hibajje does not build advertising profiles on players or share usage data with advertising networks. Any data analysis we perform is solely for the purpose of improving hibajje and keeping the platform safe.

04 Legal Basis for Processing

hibajje processes your personal data on the following legal bases, depending on the specific purpose of the processing:

  • Contractual Necessity: Processing required to fulfil our obligations to you under the hibajje Terms and Conditions — including account management, payment processing, and customer support.
  • Legal Obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
  • Legitimate Interests: Processing carried out for hibajje's legitimate business interests, such as fraud prevention, platform security, and improving the player experience — provided these interests are not overridden by your privacy rights.
  • Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing and Disclosure

hibajje does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to protect it.

Service Providers

hibajje works with trusted third-party service providers who help us operate the platform. These include payment processors, identity verification providers, cloud hosting services, and customer support tools. These providers are permitted to use your data only to perform services on hibajje's behalf and are bound by strict data processing agreements.

Game Providers

The games available on hibajje are provided by licensed third-party game studios. These providers may receive limited technical data (such as a player session token) necessary to deliver the game experience. They do not receive your full personal profile or payment details.

Legal and Regulatory Disclosure

hibajje may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities if required to do so by applicable law, court order, or regulatory requirement. This includes disclosures required under anti-money laundering legislation.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of hibajje's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

No Advertising Networks: hibajje does not share your data with advertising networks, data brokers, or social media platforms for targeting purposes. Your hibajje activity stays on hibajje.

06 Cookies and Tracking Technologies

hibajje uses cookies and similar tracking technologies on hibajje.io and in the hibajje app. Cookies are small text files stored on your device that help us provide a better, more personalised experience.

Types of Cookies We Use

  • Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional Cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience.
  • Analytics Cookies: Help us understand how players use hibajje so we can improve the platform. Data collected is aggregated and anonymised.
  • Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and login anomaly monitoring.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies will prevent you from logging in to your hibajje account. hibajje does not use third-party advertising cookies or cross-site tracking cookies.

07 Data Retention

hibajje retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our legitimate business interests. The specific retention periods are as follows:

  • Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
  • Transaction Records: Retained for a minimum of 5 years after the transaction date for financial compliance purposes.
  • Customer Support Records: Retained for 2 years after the support interaction is closed.
  • Marketing Preferences: Retained until you withdraw consent or request deletion.
  • Technical and Usage Data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

When data is no longer required, hibajje securely deletes or anonymises it in accordance with our internal data disposal procedures. You may request early deletion of your data subject to the legal retention requirements described above.

08 Data Security

hibajje implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

  • 256-bit SSL/TLS encryption for all data transmitted between your device and hibajje servers
  • Encrypted storage of sensitive data including identity documents and payment references
  • Access controls ensuring that only authorised hibajje staff can access player data, on a need-to-know basis
  • Regular security audits and penetration testing of the hibajje platform
  • 24/7 monitoring of server infrastructure for suspicious activity
  • Secure data centres with physical access controls
  • Staff training on data protection and privacy best practices

While hibajje takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your account has been compromised, please contact hibajje support immediately via live chat.

Data Breach Response: In the unlikely event of a data breach that affects your personal data, hibajje will notify you and relevant authorities as required by applicable law, without undue delay.

09 Your Privacy Rights

hibajje respects your rights over your personal data. Depending on applicable law, you may have the following rights with respect to the data hibajje holds about you:

Right of Access

Request a copy of the personal data hibajje holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your data, subject to legal retention requirements.

Right to Restriction

Ask us to restrict processing of your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact hibajje support via live chat or email at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

10 Children's Privacy

hibajje is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use hibajje in any way.

If hibajje becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and return any deposits made to the original payment method where possible. If you believe a minor has registered on hibajje, please contact us immediately at [email protected].

Parental Controls: If you are a parent or guardian and are concerned about a minor accessing online gaming platforms, we recommend using parental control software to restrict access to gambling websites on shared devices.

11 Third-Party Links

hibajje.io and the hibajje app may contain links to third-party websites or services, such as game provider pages or payment provider information pages. These third-party sites have their own privacy policies, which are independent of hibajje's Privacy Policy.

hibajje is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link on hibajje does not constitute an endorsement of that site's privacy practices.

12 Changes to This Privacy Policy

hibajje may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The updated Privacy Policy will always be available at hibajje.io/privacy-policy with a revised "Last updated" date at the top of the page. Your continued use of hibajje after the effective date of any changes constitutes your acceptance of the updated policy.

If you do not agree with any changes to this Privacy Policy, you may close your account by contacting hibajje support. We will process your account closure and handle your data in accordance with the version of the policy in effect at the time of your request.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way hibajje handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

  • Live Chat: Available directly within the hibajje platform — the fastest way to reach us.
  • Email: [email protected]

For questions about responsible gaming tools and self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of hibajje, please review our Terms and Conditions.

Response Times: Privacy-related requests submitted via email are handled within 30 days as required by applicable data protection law. For urgent account security concerns, please use live chat for the fastest response.

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